Refund policy
Refund & Replacement Policy
We want you to love your Barky Moon tee. If something isn't right, we're here to help. Just get in touch within 30 days of receiving your order at support@barkymoon.com, and we'll do our best to make it right.
Incorrect or Faulty Items
If your item arrives incorrect, faulty, damaged, or with a sizing issue caused during production, we'll happily arrange a refund or replacement free of charge, no return needed.
Just email us within 30 days of receiving your order at support@barkymoon.com and include:
- Your order number
- A brief description of the issue
- A photo clearly showing the problem
We'll review your request and get back to you within 1–2 business days.
Sizing & Fit
Our size chart is available on every product page, so please take a moment to check it before ordering. The best way to find your perfect fit is to measure a T-shirt you already love and compare it with the measurements on our chart.
If you've accidentally ordered the wrong size, don't worry, we can arrange a one-time replacement in a different size for just $9.50 per shirt. There's no need to return your original tee.
Just email us within 30 days of receiving your order, and we'll help you arrange your replacement.
Change of Mind
Every Barky Moon tee is printed especially for you when you place your order, so unfortunately we're unable to accept returns or offer refunds simply for a change of mind once your order has gone into production.
Orders can enter production very quickly, so if you've made a mistake or need to change something, please email us as soon as possible after placing your order. We'll always do our best to catch it before printing begins.
Once an order has gone into production, we're unable to cancel or change it, but please get in touch, and we'll always try to help where we can.
Lost Packages
If your package hasn't arrived by its estimated delivery date, please email us at support@barkymoon.com with your order number.
Please contact us within 30 days so we can investigate what has happened and work with you to put things right.
Shipping Delays
Occasionally deliveries can be delayed by circumstances outside our control, such as severe weather, holiday volumes or carrier delays. Unfortunately, we're unable to offer refunds solely for delays caused by the shipping carrier.
Incorrect Shipping Address
Please double-check your shipping address before completing your order.
We can't take responsibility for orders sent to an incorrect address supplied at checkout. If you spot an error after ordering, contact us as quickly as possible, and we'll do our best to correct it before your order is shipped.
If an order has already been shipped to the address provided, any additional replacement or reshipping costs may be the customer's responsibility.
Policy Updates
We may update this policy from time to time, but we'll always aim to be fair, straightforward and helpful.
If you have any questions or there's something we haven't covered, please email us at support@barkymoon.com, and we'll be happy to help.
Thank you for supporting Barky Moon — a small business creating tees for people whose lives are very definitely run by Doodles. 🐾❤️